Cancellation Policy

Free cancellation up to 24 hours before

If you cancel at least 24 hours before your tour's start time, you'll receive a full refund of any amount paid.

Within 24 hours or no-show

Cancellations made less than 24 hours before the start time, and no-shows, are non-refundable. Our tours are private and reserved just for you, so late cancellations mean the time can no longer be offered to another guest.

Rescheduling

Need a different day? We're happy to reschedule free of charge when you let us know at least 24 hours in advance, subject to availability. Just get in touch and we'll find a new date that works.

If we have to cancel

On rare occasions we may need to cancel or cut a tour short — for example due to severe weather, safety concerns, or circumstances beyond our control. In that case you'll be offered a full refund or a reschedule, whichever you prefer. We are not responsible for other travel costs (such as transport or accommodation) arising from a cancellation.

Tours booked through other platforms

If you booked via a marketplace such as Tripadvisor/Viator or GetYourGuide, that platform's cancellation terms and refund process apply to your booking. Please manage those bookings through the platform you used.

How to cancel or reschedule

Contact us as early as you can — by email at remakrjp@remakrjp.com, via WhatsApp, or through our contact form. Refunds are issued to your original payment method.